Privacy Policy

Last Updated:

Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our bookstore, use our website, or interact with our services.

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy in accordance with Australian privacy laws.

Our Commitment: As an Australian business operating in Queensland, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we meet our obligations under Australian privacy law and ensures transparency in how we handle your personal information.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Purchase history and preferences
  • Newsletter subscription information
  • Information provided when you contact us or participate in events
  • Payment information (processed securely through payment processors, we do not store full credit card details)
  • Website usage data and analytics (collected automatically through cookies and similar technologies)

We may also collect information automatically when you visit our website, such as your IP address, browser type, device information, and pages you visit. This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you updates about new arrivals, events, and special offers
  • Respond to your inquiries and provide customer support
  • Improve our services and shopping experience
  • Comply with legal obligations

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR) and applicable Australian privacy laws, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent, such as subscribing to our newsletter or agreeing to cookies
  • Contract Performance: To fulfill our contractual obligations when you make a purchase
  • Legal Obligation: To comply with legal requirements, such as tax and accounting regulations
  • Legitimate Interests: To improve our services, prevent fraud, and ensure website security

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Sharing Your Information and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business (under strict confidentiality agreements)
  • When required by law or to protect our rights
  • With your explicit consent
  • In connection with a business transfer, merger, or acquisition

Your Rights and Options

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to certain types of processing, including direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of Australia, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by competent data protection authorities
  • Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your data to these countries.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention periods are as follows:

  • Customer Purchase Records: 7 years (for tax and accounting purposes)
  • Newsletter Subscriptions: Until you unsubscribe or request deletion
  • Contact Form Submissions: 2 years from last contact
  • Website Analytics Data: 26 months (anonymized after this period)

After the retention period expires, we securely delete or anonymize your personal data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

Third-Party Services

Our website uses various third-party services that may collect and process your personal data:

  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service collects anonymized data about your visit, including pages viewed, time spent, and referral sources. For more information, see Google's Privacy Policy.
  • Google Ads Conversion Tracking: We may use Google Ads to track conversions and measure advertising effectiveness. This may involve cookies and tracking pixels.
  • Google Ads Remarketing: We may use remarketing to show you relevant advertisements on other websites you visit. You can opt out of Google's use of cookies by visiting Google's Ads Settings.
  • Google Maps API: Our contact page uses Google Maps to display our location. When you interact with the map, Google may collect certain information. See Google's Privacy Policy for details.

These third-party services have their own privacy policies. We encourage you to review them to understand how they handle your data.

Use of Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Complaints and Disputes

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe (usually within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Direct Marketing and Spam Act Compliance

We comply with the Spam Act 2003 (Cth) when sending commercial electronic messages. We will only send you marketing communications if:

  • You have consented to receive them, or
  • You have an existing relationship with us and we believe you would be interested in our products or services

All marketing emails include an unsubscribe option. You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us directly using the contact information below
  • Updating your preferences in your account settings (if applicable)

We will process your unsubscribe request within 5 business days.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have a privacy complaint, please contact us:

Privacy Officer
Email: online@khakryonshimea.world
Phone: +61 7 5528 0288
Address: Shop G091A, Australia Fair Shopping Centre, 42 Marine Parade, Southport QLD 4215, Australia
Business Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 9:00 AM - 5:00 PM, Sunday 10:00 AM - 4:00 PM

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users (if the changes are significant)
  • Displaying a notice on our website for a reasonable period

Your continued use of our website after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.