Return Policy

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Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with a book you've purchased from us, we're here to help.

Return Timeframe

You may return or exchange items within 14 days of purchase, provided they are in their original condition with proof of purchase.

Condition Requirements

To be eligible for a return or exchange, items must be:

In their original condition (unread, unmarked, and undamaged)
In original packaging if applicable
Accompanied by proof of purchase (receipt or invoice)

Non-Returnable Items

The following items cannot be returned or exchanged:

Items that have been damaged by the customer
Items that show signs of wear or use
Items without proof of purchase
Special order items or custom purchases
Digital products or downloadable content
Gift cards (unless required by law)

Legal Requirements and Consumer Rights

This return policy is provided in addition to, and does not affect, your statutory rights as a consumer under the Australian Consumer Law (ACL). Under Australian Consumer Law, you are entitled to:

Acceptable Quality: Goods must be of acceptable quality, fit for purpose, and match their description
Major Failure: If goods have a major failure, you can choose to reject the goods and get a full refund or replacement
Minor Failure: For minor problems, we can choose to repair, replace, or refund
Compensation: You may be entitled to compensation for any reasonably foreseeable loss or damage

Our return policy is designed to provide additional flexibility beyond your statutory rights. If you believe you have a claim under Australian Consumer Law, please contact us to discuss your situation.

Consumer Guarantees: The Australian Consumer Law provides certain guarantees that cannot be excluded. These guarantees apply regardless of any return policy we may have. If you have concerns about the quality of goods purchased from us, please contact us immediately.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website or call 1300 302 502.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.

Refunds will be issued in the same form as the original payment. If you paid by credit card, the refund will be credited to the same card. If you paid by cash, you will receive a cash refund or store credit, depending on the circumstances.

Order Cancellation Policy

You may cancel your order before it has been shipped or prepared for pickup. To cancel an order:

Contact us immediately by phone, email, or in person
Provide your order number and purchase details
If the order has already been processed, it will be treated as a return subject to our return policy

If you cancel an order before it is processed, you will receive a full refund. If the order has already been shipped, you may return it in accordance with our return policy.

Exchanges

If you need to exchange an item, please bring it to our store with proof of purchase. We'll be happy to help you find a suitable replacement, subject to availability.

Return Shipping Costs

For in-store purchases, please return items directly to our store at no additional cost to you.

For online purchases or items purchased elsewhere:

Standard Returns: Return shipping costs are the responsibility of the customer
Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs
Our Error: If we made an error in your order, we will reimburse you for return shipping costs

We recommend using a trackable shipping method for returns to ensure your item reaches us safely.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.

Contact Us

If you have any questions about returns or need assistance, please contact us:

Email: online@khakryonshimea.world
Phone: +61 7 5528 0288
Address: Shop G091A, Australia Fair Shopping Centre, 42 Marine Parade, Southport QLD 4215, Australia